Items purchased from a Retail Store: If you have any concerns about a product purchased at a retail store or their digital marketplace, please return the product to the retailer where it was purchased. Unfortunately, we do not offer returns or exchanges on products not purchased on HUENewYork.ca.
Items purchased from HUENewYork.ca: We are always committed to outstanding quality. If you find your product has a defect in manufacturing or materials within 90 days of date of purchase, we will be happy to refund the price paid for the product.
To initiate a return, please click here. This will initiate the process of getting an official Return Merchandise Authorization “RMA” which needs to be approved. PLEASE INCLUDE YOUR RMA NUMBER TO RECEIVE YOUR REFUND. Failure to provide the RMA may significantly delay your refund. In additional to including it in your package, we also recommend you indicate your RMA number on the outside of the parcel.
Send your unworn product with the original packing slip within 90 days of purchase and you will be credited the price paid for the item on the original form of payment or as a credit on HUENewYork.ca.
Contact us at Hello@huenewyork.ca / salut@HUENewYork.ca or (226) 786-1063 with any questions. Please note that we reserve the right to refuse refunding anyone we believe to be abusing our Refund Policy.